Will it sound like a robot?

No. We write the agent's voice with you, test it against real past conversations, and keep a human in the loop for anything sensitive. If it isn't confident, it hands off instead of guessing.

What does it cost to run?

Two things: the model usage and the WhatsApp conversation fees. For most businesses it lands well under the cost of one part-time agent, and we show you the numbers before you commit.

Is our data used to train models?

No. We use business API tiers where your content is not used for training, and we keep customer data in your own systems.

AI & automation

AI agents on WhatsApp, Instagram and web, plus workflows that remove manual work.

Book a call

What we do

WhatsApp and Instagram AI agents for sales, booking, support and collections

Lead qualification and follow-up that never forgets

CRM, invoicing and inventory automation

Document and email processing

Internal AI assistants trained on your own documents

MCP servers that let AI agents use your systems safely

What you get

An agent that answers in your brand's voice, in English and Spanish

Clear handoff rules so a human takes over at the right moment

Connections to your CRM, calendar, and inventory

A dashboard showing what it handled and what it escalated

Guardrails and a written policy for what the agent will never say

Monthly tuning as your business changes

Related work

Telecom

Regional telecom — WhatsApp AI agent

An internet provider was answering hundreds of WhatsApp messages by hand. We deployed an AI agent that handles the routine ones and escalates the rest.

What we did

WhatsApp Business API
AI agent
CRM integration

Professional services

Internal AI assistant over company knowledge

A services firm's answers lived in ten years of proposals, contracts and email. We made that searchable in plain language, with citations.

What we did

RAG
Internal assistant
Document search
Access control

Real estate

AI voice agent for calls and viewings

Calls that went to voicemail were leads that went to a competitor. A voice agent now answers every one and books the viewing.

What we did

Voice AI
Telephony
Calendar booking
CRM integration

Logistics

Document and invoice processing with AI

Supplier invoices and shipping documents were being keyed in by hand. We built the pipeline that reads them, checks them, and only asks a human when it should.

What we did

Document AI
Data extraction
Human in the loop
ERP integration

Financial services

Data mining — segmentation and churn signals

Years of transaction history were sitting unused. We turned it into segments the commercial team acts on, and an early signal for accounts about to leave.

What we did

Data mining
Segmentation
Churn signals
CRM sync

Frequently asked questions

No. We write the agent's voice with you, test it against real past conversations, and keep a human in the loop for anything sensitive. If it isn't confident, it hands off instead of guessing.

Let's build something that works.

Tell us what you're trying to accomplish. We'll reply within one business day with a clear next step.

Book a call

or email hello@mdvworks.com